At BIN DARWISH PERFUMES GIFTS AND GARMENTS COMPANY., customer satisfaction is our top priority. We strive to ensure that you are delighted with your purchase from kw.souqscent.com. If for any reason you are not completely satisfied, we offer the following return and exchange policy.
Time Frame: You may return or exchange items within 14 days of the purchase date.
Condition of Items: Products must be in their original condition, unopened, sealed, and complete with all original packaging, accessories, and any promotional gifts received.
Proof of Purchase: A valid invoice or proof of purchase from our website is required for all returns and exchanges.
Please Note: Items purchased through any other third-party websites or physical stores are not eligible for return or exchange through our online process.
Unopened Products: If you are not satisfied with your purchase and the products are still in their original, unopened state, you may request a refund within 14 days from the order date.
Defective or Incorrect Items: For products that have been opened but are confirmed to have manufacturing defects or were incorrectly shipped, we will offer a refund or exchange.
Refunds will be processed using the original mode of payment or provided as a voucher/coupon code equivalent to the product's value, at your discretion.
Please allow up to 14 working days for the refund to be processed and reflected in your account.
Before Shipment: Orders can be cancelled within 12 hours of placement provided they are not yet been shipped.
After Shipment: If the order has already been dispatched, cancellation will only be possible after confirmation from the shipping company.
Customer Responsibility: You are responsible for shipping charges when returning or exchanging items.
Company Responsibility: If the return is due to a confirmed quality issue or an error on our part (such as shipping the incorrect item), we will bear the shipping costs.
Please note that certain products are not eligible for returns or exchanges, including: Oud products, Loose oils, Documentation.
To facilitate a smooth return or exchange process:
Keep Your Invoice: The original invoice is required for any exchanges or refunds.
Original Condition: All items must be returned in their original condition, including outer packaging, brand tags, and accessories.
Incomplete Returns: Returns lacking the original invoice or not meeting the above conditions may not be accepted.
In case of any discrepancy, officials of ‘Bin Darwish Perfumes Gifts and Garments Company’ reserve the right to decide the condition of the product and their verdict is to be deemed final.
Our customer care team is committed to responding to all queries within 48 working hours, excluding Fridays and Public Holidays.
We aim to provide prompt assistance to address any concerns you may have.
For any further questions or specific requests regarding refunds, exchanges, or returns, please contact us:
We are dedicated to ensuring a smooth and satisfactory shopping experience and are here to assist you with any concerns. Your satisfaction is important to us, and we appreciate your business with Bin Darwish Perfumes Gifts and Garments Company.
